Support

Returns & order issues.

StrykeMedia’s Shopify policy provides a 30-day window after delivery to request a return.

Starting a return

To start a return, contact StrykeMedia with your order details. Eligible items must be in the same condition received, unworn or unused, with tags and original packaging. Do not send an item back before receiving instructions.

Custom and final-sale items

Some made-to-order, personalized, final-sale and hygiene-sensitive items may have return restrictions. Sale items and gift cards are not eligible for return under the listed policy.

Damages and issues

Inspect your order when it arrives and get in touch immediately if an item is defective, damaged or incorrect. Include photos of the item, packaging and shipping label so the issue can be reviewed.

Refunds

Once a return is received and inspected, you will be notified of the outcome. Approved refunds are issued to the original payment method. Bank processing can take additional time.